How to Open the Disk Drive on a Asus Laptop

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Hi David,

To recover your optical disc drive's functionality, we suggest the following troubleshooting methods:

Method 1: Hardware and Devices troubleshooter

1. Right click on Start and select Control Panel .
2. Type troubleshooting in the search bar, then click on Troubleshooting.
3. Click on View All on the left navigation panel.
4. Choose H ardware and Devices and follow the on-screen instructions.

Method 2: Enable Show Hidden Device

1. Open Device Manager.

2. Click on V iew from the menu bar and select Show hidden devices.

Method 3: Try auggy's suggested solution from July 13, 2016 on this page.

Let us know how it turns out.

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I should have stated that I already looked for hidden devices and it does not show.  auggy's suggestion no. 1 is the reg edit I mentioned that I tried and got the access denied message. auggy's no. 2 does not apply to Windows 10.  I do not understand the other suggestion of auggy's about the bios.  Thank you for your help but I need more suggestions please.

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Try performing a system file check scan and running the DISM tool to repair potential system file issues. You can find an easy guide on how to run these on this Wiki Article.

Keep us posted with your progress.

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I am sorry but I did not find the Wiki article easy.  I tried to follow it but kept getting error messages.  I am not computer literate. I need something Great grandpa can understand. Thanks for your patience with me.

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I found another site that listed the same command that auggy's site had and copied that and this time it went through, but it did not solve the problem. I found another MS post that suggested using the run program to do a regedit and it showed the command on augy's site was for 32-bit but I have 64-bit so I changed to 64-bit and got that fault was found.  But both times I got error messages when I started up my computer so I went back and deleted the regedit, since neither worked.  Now no error messages on start-up, but still no CD-DVD showing in device manager.

I also did the system performance check and it found no errors.  So I did not need to do the Wiki article.  Sorry I missed the part about checking before doing the Wiki article.  Please help me recover my CD drive.

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Try this, open Device Manager from Control Panel, under IDE / SATA Controller is the driver 'Standard SATA AHCI Controller'. If it is, this might be the problem, try to replace the Standard SATA AHCI Controller Driver with the proper one from the Asus Support page on their Website.

This method has worked for some users, I hope this Helps!

___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi,

=====================================================

Check this :

WINKEY + X  OR  place the mouse in the lower left corner and Right Click - Command Prompt (ADMIN)

Enter the below (or COPY and PASTE ) :

reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

REBOOT

(from AtishayMSFT)

===================================================

=====================================

More expert help with CD/DVD drive issues available here :

Forums - a lot of real expert help
http://club.myce.com/

CD/DVD units
http://club.myce.com/f61/

Hope this helps.
--------------------------------------------------------------------------------------------
Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Asus did give me a download that did not work. Thanks for the suggestion.

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I tried all of your suggestions and nothing worked. Asus is having me return the computer to repair under warranty.  Thanks for all of your suggestions.

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Hi,

Just out of curiosity did the unit pass the viable check (meaning it would boot
a Windows or other OS disk)?

Glad to have helped. Sounds like you did some very good troubleshooting to
narrow that down. And contacting the System Maker was a very good move.

(If a reply was the solution please mark it as the "Answer" or if it was helpful
please mark it as "Helpful". Those help others find the proper solutions.)

Moving everyday, going further on,

--------------------------------------------------------------------------------------------
Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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How to Open the Disk Drive on a Asus Laptop

Source: https://answers.microsoft.com/en-us/windows/forum/all/asus-cd-dvd-drive-does-not-work-after-installing/ca39cb31-56f0-40df-bd57-1ee42fc9e27e

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